Kenneth R.
Munshower

Promoted from Director of Administrative Operations into the OCM Lead role at FlightSafety International — a global aviation training leader operating under Berkshire Hathaway. As Director of Administrative Operations (2020–2022), managed a significant enterprise technology budget, 7 direct reports, and cross-functional teams of 30+ — directing enterprise systems implementations across multiple HR and operational platforms, including an enterprise-wide annual awards program and the annual employee engagement survey and action planning process across 5,000+ employees. As OCM Lead (2022–Present), continues to lead cross-functional teams of 30+ while driving enterprise organizational change management — delivering 92% digital adoption in 90 days, a 15-point attrition reduction, and a 17-point engagement lift. Introduced a Change Agility Maturity Model now used enterprise-wide to benchmark organizational adaptability, identify leadership skill gaps, and guide coaching and development strategy.

Directly supported Managing Partners on engagements for three clients at markedly different scales and with different mandates. At a Fortune 10 global technology company, conducted a full audit of professional services contracts — working directly with procurement leadership and their systems to identify cost reduction and effectiveness strategies. The recommendations weren't incremental tweaks; they were the kind of structural thinking most organizations never reach — constrained by legacy mindset, a lack of genuine innovation appetite, and the resource limitations that keep teams focused on today's fires instead of tomorrow's architecture. At a global technology hardware leader and a mid-market industrial manufacturer, led cost savings initiatives with taxonomic work to bring structure and clarity to how spend was categorized, analyzed, and acted on.

A deliberate chapter of senior procurement and contracts leadership across three industries — healthcare, aviation, and retail — building the commercial acumen, supplier relationship depth, and contract governance discipline that define Ken's operational foundation. At Highmark Health, managed the PBM, Medicare, and healthcare services categories across one of the nation's largest Blue Cross Blue Shield organizations, responsible for 200+ contracts. At NetJets (Berkshire Hathaway), led enterprise-wide procurement and sourcing transformation across a $4B global aviation business — managing 230+ suppliers, 500+ contracts, and $150M+ in annual spend while delivering $30M+ in term savings and $24M+ in cost avoidance. At Ascena Retail Group, managed a team of 5 as Manager of Corporate Procurement, overseeing a multi-brand portfolio of 250+ contracts and $100M+ in annual spend across a 60,000-employee organization.

Served as a direct report to the Chief Executive Officer with broad accountability across corporate administration, operations, and strategic initiatives. Owned the full administrative function — producing all annual board books and executive sales presentations, overseeing the paper-to-electronic records transformation, and managing corporate governance documentation including raw materials sourcing reporting and the corporate ethics line. Drove operational improvement by implementing 5S (Lean Six Sigma) across manufacturing, optimizing logistics operations, and building procurement processes outside of raw materials from the ground up. Project managed the ERP system discovery initiative. Led the corporate headquarters relocation and plant expansion — coordinating cross-functional teams, vendor relationships, and executive stakeholders through both projects from planning through completion.