A strategic lens built across the enterprise.

Built from the ground up between Strategic Initiatives and the PMO — operating model, intake standards, decision rights, reporting cadence.

Enterprise model for benchmarking transformation readiness, surfacing leadership gaps, and targeting coaching; embedded enterprise-wide.

People-side strategy for moving scheduling cases from ServiceNow to Salesforce with redesigned search and case workflows.

Two-year program improving regulated training for clients and employees.

Standardized regulatory training content in a single governed knowledge base.

Enterprise knowledge bases aligned to release timing and training with IT and business owners.

Cross-functional intake and portfolio visibility built in Smartsheet.

Standardized and modernized operational processes, including the quality management system (QMS).

Assessed innovation capability and translated findings into a prioritized action plan.

SAP SuccessFactors, Workforce Software, BenefitFocus, and Qualtrics — a multi-million-dollar budget, a team of direct reports, and concurrent workstreams.

Enterprise transition of employee benefits administration.

First enterprise engagement survey, run for five years with annual action planning as a standing process.

Enterprise recognition program designed and managed through 2024.

Redesigned onboarding and early-tenure processes to improve retention.

Transitioned and refreshed customer surveys and dashboard reporting.

Change impact, readiness, and stakeholder work integrating an acquired company into the operating model.

Change planning for a proposed shared services model spanning two Berkshire Hathaway companies.

30+ kaizen events on billing accuracy, operational capacity, and qualification cycle time — $8.7M in process waste eliminated, $19.2M in cost avoidance, and ~$30M in revenue potential unlocked.

Certified employee cohorts to Lean Six Sigma Yellow Belt, building improvement capability into the workforce.

Toolkits, templates, assessments, and scorecards prototyped with Microsoft Copilot, Claude, and ChatGPT for 5,000+ employees.

Audience-segmented communications through Poppulo and AppSpace, with manager talking points and resource hubs.

Full audit of professional services contracts plus the governance and operational processes behind them; cost-reduction strategy.

Contract and governance analysis, cost reduction, and spend taxonomy creation.

Contract analysis, cost reduction, and spend taxonomy creation.

Diagnosed process and data gaps and recommended operating-model redesign of client departments.

Contracting for apparel raw materials across international suppliers.

Sustainability metrics reporting built through the supplier base.

Sourcing and transition support for the HR information system.

Transitioned unemployment benefits services to a new provider.

Owned HR and professional services categories, including staff-augmentation and consulting suppliers.

Sourcing and management of workforce management services.

Sourced the HR information system with IT and HR and supported implementation.

Led the procurement project that transitioned employee medical, dental, and vision benefits.

Ran the RFP and managed agency partners for creative marketing campaigns.

Sourced global events for a premium private aviation brand.

Standardized procurement processes and supplier partnership models.

Online retail experience co-designed with a new promotional products supplier during contract negotiations.

Pharmacy benefit management sourcing and supplier management.

Sourced hospice and palliative care services for Medicare members.

Sourced routine, non-emergency medical transportation (NEMT) services.

Sourced hearing aid benefits for Medicare members.

Sourced colorectal cancer screening services.

Nine-month, $100K+ RFI/RFP for a member app serving Medicare and Exchange markets.

Six-month, $750K+ cloud analytics solution integrating multiple enterprise platforms.

Real-time contract drafting and execution module co-developed with 15+ business units.

One-year, $1.2M+ solution monitoring compliance gaps, SLAs, and KPIs across absorbed entities.

Three-year, $1.1M+ program moving inventory, finance, and procurement onto a modern ERP after trials of Oracle, SAP, and Microsoft.

Led both from planning through completion.

Lean workplace organization deployed across manufacturing operations.

Managed communications and stakeholder engagement across a global stakeholder base.

Built non-raw-materials procurement from the ground up — 2,000+ POs a year, $150K+ savings.

Standardized and improved logistics and back-office processes.

Managed raw material inventory processes and reporting.

Directed the move from paper to electronic records.

Produced the annual board books and governance documentation for the CEO.

Produced executive sales and engineering presentations.